Who orders from realhotstuff?

I've got some issue going on with realhotstuff.com. The thing is, I ordered a cyclods a couple weeks ago, then a few days passed by, and it said that they were putting my order on hold because the billing address I put on the order form, didn't match my credit cards billing address. So, I got the billing address on my credit card changed to match the one on the order form, and I e-mailed them about it. The whole week just passed by, and I've gotten no reply yet, and the order still says on-hold.Basically, my question is this, does the site have good customer support? Because, they haven't replied once yet.

Many people say they're good, don't believe me, go to http://www.realhotstuff.com/cyclods-evolution-pr-213.html or http://forums.maxconsole.net/showthread.php?t=26082

It's worth noticing that there has been a lot of holidays lately, so your support request might still be in the queue.

but I didn't see anything about a vacation on the website...

they don't necessarily mention national holidays because they expect everyone to know about them as all businesses in the country will be closed.