my points are gone.

so i was downloading from the site when the hardware failure happened and now all my points have been reset to 1199 points i had 10k to 14k points saved up from the time registered back in 2009.
is it possible to get them back?

So you were downloading at the exact time that we had a hardware failure...?

yes i was downloading a wii game at the time of the hardware failure my download stop at 45% and i tried to restart it and it came up with no server response.
i then looked at my points and they had been reset to the default value for a new account.

1199 isn't the default value for a new account. And I can't see that there's anything that would cause them to reset to that value.Seph will have to investigate this.

ah sorry i meant to say close to the default value it was at 899 points at the time of the reset and before the hardware failure when i started the download it was at like 12k.
and that is after my points were taken for the download.
so i am asking for the points back after i started the download which should be 12k points and 12k is a roof estimate on the points i should have.
but please have Seph investigate it and thank you for taking the time to do so.p.s and it could have been the fact that i went in and out of the download page thinking it was my internet connection.

I actually don't think it's possible for you to have lost these points as we only allow one download at a time and our download log only shows 1 download which may have been lost. However, with all this RAID recovery stuff going on I can't be bothered to actually go into this so I have returned your points to 10k.