cant download

Ok I have used this site and had no issues with it on my old motherboard. I have the same HDD but had to replace the rest of the computer after it crashed 2 years ago. I tried to download something and the box to accept and save will not pop up and I added this site as an expection to popup blocker on firefox and tried also on Opera. I tested the site on my laptop and it works. The thing is I dont use my laptop for anything but school and dont want to even go through the hassle of trying to move every game I try to download. Another issue that perhaps I might get some help with is the points due to the issue I lost. I had 3445 points and because of the issue I am now down to 1102. If this can be fixed I should have been down to about over 2800. Not sure exactly. I pray that I can be redeemed the points lost or give me a total of 2800 for my loss if possible. But I need help with why I cannot recieve the popup to save the game. I do not wish to do too many tests seeing as I no longer have the points I did.

are you sure the browser isn't automatically saving it for you?

I am sure because the game took 2 hours to dl to my laptop and it isn't showing any files downloading what so ever when I click the download button on my desk top

Replying to #3

Have you tried searching for the files?
Might've downloaded to somewhere else without you knowing it...

I double checked my whole computer and the only zelda I have downloaded from your site was downloaded onto my laptop and moved to this computer and the other game I attempted was I believe a harry potter one and I only have the books on this computer. So no the game is not downloading somewhere else it isnt downloading at all.

this has to be a problem with your computer, not the site. Have you tried a different browser?

I stated in my first post that I tried Opera browser which is what I used when I had my original pc motherboard. Is it because I have a new upgraded system? that is the only other option I can think of. I mean my laptop is a windows 8 dell and this is a windows 7 with an asuse motherboard amd 6 core. I have the same operating system and tried the same browser that I had on my old system but had to reformat the pc. When I first joined the site I didnt have to change anything. So my guess is my desktop upgrade. But if I could at least have my points back for this issue if possible I now have 1202 points and at the time I started to try and download a game I was at 3445 I believe.somewhere around there. I have successfully downloaded twilight on my laptop though.

Normally we do not refund points as we provide several options to prevent issues such as download manager resume support and redownloading within 24 hours. I have refunded the points to you but please consider it an exception.